Employee Spotlight: Call Center Manager Janelle Duttenhoffer

employee

At Summit Home Remodeling, our staff is comprised of real people helping with real people’s housing needs. We developed a tight-knit, family-feel culture.  Our 'Employee Spotlights' shine light on the faces of those who exemplify the best qualities of Summit Home Remodeling.

 

Today our spotlight centers on Janelle Duttenhoffer, our Call Center Manager!

Describe your journey into Summit Home Remodeling.

Brian, the co-owner of Summit, is none other than my son! I encouraged him to get into a new business in the industry he was in. Thus far, things have been going well! He gave me the opportunity to work in the call center with one other person, although a month went by and that person left. Three months in the call center in, I became the call center manager overseeing three or four staff!

I definitely feel I established more protocol in the office in how the call center would run, all to the ways the two co-owners want to work with.

What is your favorite part about working here?

I love working with my son! It makes me happy seeing him grow into the position he is in right now and see his career go in the right direction. He cares for people and wants to have a top notch business out of this. I know what kind of effort it takes to build a business, and both co-owners have really developed as strong leaders throughout the years. Supporting him and realizing his dream is such a valuable thing - you’d have to put a price tag on that!

What do you like doing outside of work?

In addition to being part-time with Summit Home Remodeling, I’m a full time personal trainer and at the top of sales at my club! It really establishes my rapport to be genuine with someone that I translate to my skills at Summit - it’s really a blessing. Being able to improve someone’s health and lives is just something I love doing.

Other than that, I love to read, do research, weight train, and just advocate healthy eating and nutrition! Life is really good when you’re healthy, and all of these build my foundation to a great worker at Summit and more!


Any plans for the future you’d want to mention?

I like to keep my eye on the price every day in that I try to help another person in any way I can. No matter who comes through our doors, they deserve the best service and treatment. In fact, one of my clients right now was born without eyes - and I treat with the same amount of care as any other customer. You never know who you might come past, so help them anyway.

Aside from that, I just hope Brian’s company continues to grow into something great and I’ll continue to do the best I can for Summit Home Remodeling!

Janelle exemplifies the family-owned element of Summit Home Remodeling with the fact she’s an owner’s mother. That and her work ethic and ideals reflect the integrity of our company. We hope you have a great Friday!